From Stress to Success: How are You Helping the Test Taker Journey?

I.C.E. Exchange Program Description : Testing is evolving and so are the expectations of today’s test takers. From accessibility and anxiety reduction to seamless technology and clear communication, the test taker journey is more than a logistics checklist—it’s a defining moment in how a program is perceived.

Join us to engage in open, peer-driven conversations about innovations and challenges in test taker experience. Together, we’ll explore real-world strategies that reduce friction, humanize the testing process, and build trust.

Participants will have the opportunity to share and learn from each other’s approaches—whether it’s rethinking instructions, redesigning candidate communications, introducing stress-reducing touchpoints, or gathering and acting on candidate feedback. Attendees will leave with a broader understanding of how their peers are approaching experience design and practical takeaways to implement in their own programs.

Come ready to talk, share, and collaborate on the next evolution of the test taker experience.