How Do You Measure Up? A Look at Credentialing Team Structures Across the Industry

I.C.E. Exchange Program Description : What does a “typical” certification team look like? How big are the teams, what is their budget, and which tasks are kept in-house versus outsourced?
We asked the industry—and now we have answers.
In this session, we will share findings from a new benchmarking survey that collected data from certification programs of all sizes. We will look at how teams are structured, the number of credentials supported, test taker volume, budget ranges, and staffing models. We will also examine trends in outsourcing, technology, and cross-functional collaboration.
Whether you are trying to advocate for more resources, refine your team structure, or simply understand how others are operating, these insights can provide a valuable point of reference. Come for the data, stay for the discussion, there will be plenty of opportunities to share experiences and explore how we can use this information to elevate the work of certification teams across the industry.