The AI-Powered SME: Exploring Generative AI Use Cases in Credentialing

I.C.E. Exchange Program Description : Generative AI presents both opportunities and challenges for the credentialing industry. While discussions often focus on large-scale applications, the impact on the vital role of Subject Matter Experts (SMEs) demands specific attention. This panel brings together experts from psychometrics, exam development, and technology to explore practical, responsible, and innovative ways gen AI can augment, not replace, the work of SMEs in the credentialing lifecycle. We will delve into specific use cases – from job analysis and competency modeling refinement to item generation assistance, content review, and bias detection support - and demo tools and training materials used with SMEs. The discussion will also critically examine the associated risks and necessary guardrails for successful implementation. Attendees will leave with actionable insights on how to strategically leverage gen AI to enhance SME efficiency, engagement, and the overall quality and validity of credentialing programs.