Skip to main content
Toggle navigation
Login
Search
Home
Full Schedule
Home
Full Schedule
All Days
Mon, Nov 17
Tue, Nov 18
Wed, Nov 19
Thu, Nov 20
Full Schedule
Type here to filter the list
Tuesday, November 18, 2025
7:00 AM - 8:00 AM
MST
Breakfast and Exhibit Time in the Innovation Hall
7:00 AM - 8:00 AM
MST
Breakfast and Exhibit Time in the Innovation Hall
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
7:00 AM - 8:00 AM
MST
Public Member Breakfast
7:00 AM - 8:00 AM
MST
Public Member Breakfast
Location: Palm 2A
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
7:00 AM - 8:00 AM
MST
Visit the I.C.E. Booth
7:00 AM - 8:00 AM
MST
Visit the I.C.E. Booth
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
7:00 AM - 8:00 AM
MST
Volunteer Breakfast
7:00 AM - 8:00 AM
MST
Volunteer Breakfast
Location: Sonoran Sky 6-8
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
7:00 AM - 8:15 AM
MST
Visit the I.C.E. Accreditation Station with your Accreditation Questions
7:00 AM - 8:15 AM
MST
Visit the I.C.E. Accreditation Station with your Accreditation Questions
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
7:00 AM - 5:30 PM
MST
Registration Open
7:00 AM - 5:30 PM
MST
Registration Open
Location: Ballroom Foyer
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
7:30 AM - 8:00 AM
MST
Solutions Showcase with Honorlock: Less Stress, More Success: Remote Proctoring Designed for Test Takers
7:30 AM - 8:00 AM
MST
Solutions Showcase with Honorlock: Less Stress, More Success: Remote Proctoring Designed for Test Takers
Location: Sonoran Sky 1-3
Presenter:
Craig Devoe
Presenter:
Matt Schreiber
– Honorlock
General Session
8:15 AM - 9:30 AM
MST
2025 I.C.E. Exchange Opening Keynote with Sara Ross
8:15 AM - 9:30 AM
MST
2025 I.C.E. Exchange Opening Keynote with Sara Ross
Location: Canyon Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
9:30 AM - 10:00 AM
MST
Break in the Innovation Hall
9:30 AM - 10:00 AM
MST
Break in the Innovation Hall
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
9:30 AM - 10:00 AM
MST
Visit the I.C.E. Accreditation Station with your Accreditation Questions
9:30 AM - 10:00 AM
MST
Visit the I.C.E. Accreditation Station with your Accreditation Questions
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
9:30 AM - 10:00 AM
MST
Visit the I.C.E. Booth
9:30 AM - 10:00 AM
MST
Visit the I.C.E. Booth
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
10:00 AM - 11:00 AM
MST
Beauty and the SMEs: Wicked Strategies for Recruitment, Selection, and Engagement
10:00 AM - 11:00 AM
MST
Beauty and the SMEs: Wicked Strategies for Recruitment, Selection, and Engagement
Location: Sierra Ballroom
Presenter:
Andrew W. Karle, ICE-CCP
– Center for Nursing Education and Testing (C-NET)
Presenter:
Kim Cohen
– ISACA
Main Contact/Presenter:
Pamela Ing, PhD, ICE-CCP
– AANPCB
Presenter:
Susan Davis-Becker, PhD
– ACS Ventures
Business of Credentialing and Program Operations
10:00 AM - 11:15 AM
MST
Expanding your offerings: Build new credentialing products, launch them, and make them successful
10:00 AM - 11:15 AM
MST
Expanding your offerings: Build new credentialing products, launch them, and make them successful
Location: Palm 3CD
Main Contact/Presenter:
Kaitlynn M. Griffith, PMP
– Cornerstone Strategies
Presenter:
Bill West, MBA, ICE-CCP
– Space Workforce Institute
Presenter:
Camelia Sheaffer
– Project Management Institute
Marketing, Communications, and Program Growth
10:00 AM - 11:15 AM
MST
From Ops to Offerings - Shifting Gen AI from helping teams to serving customers
10:00 AM - 11:15 AM
MST
From Ops to Offerings - Shifting Gen AI from helping teams to serving customers
Location: Sonoran Sky 6-8
Presenter:
Chris Scandlen
– Human Resources Certification Institute® (HRCI)
Main Contact/Presenter:
Trushant Mehta, MCA, MCP, CSM, PMP
– OpenEyes Technologies Inc
Presenter:
Mike Sparling, MBA, MCP
– Multi-Health Systems Inc.
Business of Credentialing and Program Operations
10:00 AM - 11:15 AM
MST
Harnessing Custom AI to Break Through Bottlenecks like Enemy Detection, Alignment, and Fixing Problem Questions
10:00 AM - 11:15 AM
MST
Harnessing Custom AI to Break Through Bottlenecks like Enemy Detection, Alignment, and Fixing Problem Questions
Location: Sonoran Sky 5
Main Contact/Presenter:
Nick Koprowicz
– Finetune Learning
Presenter:
Wendy Gavin
– Finetune Learning
Presenter:
Stephanie Stratton
– Ascend Learning
Credentialing Innovations
10:00 AM - 11:15 AM
MST
Inside the Decision Room: How NCCA Commissioners Evaluate Accreditation Applications
10:00 AM - 11:15 AM
MST
Inside the Decision Room: How NCCA Commissioners Evaluate Accreditation Applications
Location: Palm 3AB
Main Contact/Presenter:
Maria Incrocci, PhD, RPh
– Meazure Learning
Moderator:
John Wickett, PhD, ICE-CCP
– Wickett Measurement Systems
Presenter:
Matthew Green, CAE
– Community Association Managers International Certification Board (CAMICB)
Presenter:
Julia Leahy, PhD
Standards and Accreditation
10:00 AM - 11:15 AM
MST
Stump The Psychometrician: Third Time Is A Charm
10:00 AM - 11:15 AM
MST
Stump The Psychometrician: Third Time Is A Charm
Location: Sonoran Sky 4
Main Contact/Moderator:
Amin Saiar, PhD
– Board of Pharmacy Specialties
Presenter:
Adrienne W. Cadle, PhD
– Professional Testing
Presenter:
Amanda Wolkowitz, Ph.D.
– Data Recognition Corporation, Inc.
Presenter:
Brett P. Foley, n/a
– National Board of Examiners in Optometry
Test Development and Psychometrics
10:00 AM - 11:15 AM
MST
Trump Administration Impacts on the Credentialing Community: Evaluating Risks and Paths Forward on Diversity and Other Political Hot Potatoes
10:00 AM - 11:15 AM
MST
Trump Administration Impacts on the Credentialing Community: Evaluating Risks and Paths Forward on Diversity and Other Political Hot Potatoes
Location: Sonoran Sky 1-3
Main Contact/Presenter:
Julia Judish, J.D.
– Pillsbury Winthrop Shaw Pittman LLP
Presenter:
Lillian Adele Foerster, MSN, APRN, CPNP-PC, ICE-CCP
– Pediatric Nursing Certification Board
Business of Credentialing and Program Operations
11:30 AM - 1:00 PM
MST
E-Poster Viewing
11:30 AM - 1:00 PM
MST
E-Poster Viewing
Location: Ballroom Foyer
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
11:30 AM - 1:00 PM
MST
Lunch and Exhibit Time in the Innovation Hall
11:30 AM - 1:00 PM
MST
Lunch and Exhibit Time in the Innovation Hall
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
11:30 AM - 1:00 PM
MST
Visit the I.C.E. Accreditation Station with your Accreditation Questions
11:30 AM - 1:00 PM
MST
Visit the I.C.E. Accreditation Station with your Accreditation Questions
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
11:30 AM - 1:00 PM
MST
Visit the I.C.E. Booth
11:30 AM - 1:00 PM
MST
Visit the I.C.E. Booth
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
11:40 AM - 11:50 AM
MST
Generative AI Item Writing: Does Leveraging Large Language Models Make More Interesting and Incredible Items?
11:40 AM - 11:50 AM
MST
Generative AI Item Writing: Does Leveraging Large Language Models Make More Interesting and Incredible Items?
Location: Arizona Grand Ballroom
Main Contact/Presenter:
James L. Hellrung, II, MA, ICE-CCP
– National Center for Competency Testing
Presenter:
Zach Irwin, M.S., ICE-CCP
– Kryterion
Test Development and Psychometrics
11:40 AM - 11:55 AM
MST
Navigating the New ICE 1100: What’s Changing, Why It Matters, and How to Prepare
11:40 AM - 11:55 AM
MST
Navigating the New ICE 1100: What’s Changing, Why It Matters, and How to Prepare
Location: Sierra Ballroom
Presenter:
Donald Balasa, JD, MBA
– American Association of Medical Assistants
Main Contact/Presenter:
Carla M. Caro, MA, ICE-CCP
– ACT Education Corp.
11:55 AM - 12:05 PM
MST
Leadership has Approved Changes to Your Board’s Certification Requirements. What Now? — Process, Communications, and Lessons Learned
11:55 AM - 12:05 PM
MST
Leadership has Approved Changes to Your Board’s Certification Requirements. What Now? — Process, Communications, and Lessons Learned
Location: Arizona Grand Ballroom
Main Contact/Presenter:
A.J. Wolf
– American Board of Emergency Medicine
Presenter:
Shannon Miller
– American Board of Emergency Medicine
Marketing, Communications, and Program Growth
12:00 PM - 12:15 PM
MST
Gendered or Gender Neutral items? That is the question
12:00 PM - 12:15 PM
MST
Gendered or Gender Neutral items? That is the question
Location: Sierra Ballroom
Main Contact/Presenter:
Eric Lloyd
– Data Recognition Corporation
Presenter:
Quentin Singletary, Ph.D.
– International Code Council
Test Development and Psychometrics
12:10 PM - 12:20 PM
MST
From Frustration to Flow: Transforming the Test Registration Experience
12:10 PM - 12:20 PM
MST
From Frustration to Flow: Transforming the Test Registration Experience
Location: Ballroom Foyer
Main Contact/Presenter:
Julia Crowley
– ROC-P
Presenter:
Christine Shupe, CAE
– Veterinary Hospital Managers Association
Presenter:
Kaisha Billings
– ROC-P
Presenter:
Steven Oxman
– CTIPS
Business of Credentialing and Program Operations
12:20 PM - 12:35 PM
MST
Are Subject Matter Experts secretly using generative AI for Content Development?: Implementing proactive policies and evaluating AI detection.
12:20 PM - 12:35 PM
MST
Are Subject Matter Experts secretly using generative AI for Content Development?: Implementing proactive policies and evaluating AI detection.
Location: Sierra Ballroom
Main Contact/Presenter:
John Schroader, n/a
– Board of Pharmacy Specialties
Data Management, Privacy, and Test Security
12:25 PM - 12:35 PM
MST
Applications of AI to Assessment: Leveraging Vector Databases
12:25 PM - 12:35 PM
MST
Applications of AI to Assessment: Leveraging Vector Databases
Location: Ballroom Foyer
Main Contact/Presenter:
Jake Cho, PhD
– Meazure Learning
Test Development and Psychometrics
12:40 PM - 12:50 PM
MST
ICE’s Research Think Tank: Using Research to Drive Strategy
12:40 PM - 12:50 PM
MST
ICE’s Research Think Tank: Using Research to Drive Strategy
Location: Ballroom Foyer
Main Contact/Presenter:
Carla M. Caro, MA, ICE-CCP
– ACT Education Corp.
Presenter:
Todd Galati, CAE, CAE
– Galati Consulting Services
Business of Credentialing and Program Operations
12:40 PM - 12:55 PM
MST
A Gamified Approach to Traditional Job Analysis
12:40 PM - 12:55 PM
MST
A Gamified Approach to Traditional Job Analysis
Location: Sierra Ballroom
Main Contact/Presenter:
Unber Ahmad, PhD, MStat, ICE-CCP
– National Board for Certified Counselors & Affiliates
Presenter:
Callie Marino, MS, EdS, NCC, LCMHC
– National Board for Certified Counselors & Affiliates
Presenter:
Kylie Dotson-Blake, PhD, NCC, LCMHC
– National Board for Certified Counselors & Affiliates
Credentialing Innovations
1:00 PM - 2:00 PM
MST
DEI or Psychometrics 101? How the Elements of DEI have Existed in Psychometric Standards for Decades
1:00 PM - 2:00 PM
MST
DEI or Psychometrics 101? How the Elements of DEI have Existed in Psychometric Standards for Decades
Location: Sonoran Sky 4
Main Contact/Presenter:
Adrienne W. Cadle, PhD
– Professional Testing
Presenter:
Pamela Ing, PhD, ICE-CCP
– AANPCB
Standards and Accreditation
1:00 PM - 2:00 PM
MST
From Manual to Marvelous: A Tech-Driven Transformation in the Credentialing Experience
1:00 PM - 2:00 PM
MST
From Manual to Marvelous: A Tech-Driven Transformation in the Credentialing Experience
Location: Palm 3AB
Main Contact/Presenter:
Siri Sorensen, MA, CAE, ICE-CCP, PMP, CMP
– Healthcare Sterile Processing Association (HSPA)
Presenter:
Tyler Sorensen
– Sorensen Solutions, LLC.
Credentialing Innovations
1:00 PM - 2:00 PM
MST
From Stress to Success: How are You Helping the Test Taker Journey?
1:00 PM - 2:00 PM
MST
From Stress to Success: How are You Helping the Test Taker Journey?
Location: Sierra Ballroom
Main Contact/Presenter:
Beth Kalinowski, MBA, SPHR, AMA-CPM, ICE-CCP, LFCA, CMQ/OE
– PSI
Presenter:
Elizabeth Feris
– PSI Services
Presenter:
Melissa Opp, MPH, MCHES, ICE-CCP
– NCHEC
Business of Credentialing and Program Operations
1:00 PM - 2:00 PM
MST
Research or Roulette? How to Avoid High-Stakes Mistakes in Credentialing
1:00 PM - 2:00 PM
MST
Research or Roulette? How to Avoid High-Stakes Mistakes in Credentialing
Location: Sonoran Sky 5
Main Contact/Presenter:
Brad S. Gillum, n/a
– Willow Marketing
Presenter:
Denny Smith
– American Welding Society
Business of Credentialing and Program Operations
1:00 PM - 2:00 PM
MST
Safeguarding Credentialing Organizations in a Deregulatory Environment: Navigating Recent Executive Orders and Policy Shifts
1:00 PM - 2:00 PM
MST
Safeguarding Credentialing Organizations in a Deregulatory Environment: Navigating Recent Executive Orders and Policy Shifts
Location: Sonoran Sky 6-8
Main Contact/Presenter:
Wade B. Delk, Sr.
– OpenEyes Technologies
Presenter:
Donald Balasa, JD, MBA
– American Association of Medical Assistants
Business of Credentialing and Program Operations
1:00 PM - 2:00 PM
MST
The AI Advantage? How Industries Are Applying AI in Assessment: Practice, Performance, and Psychometric Insights
1:00 PM - 2:00 PM
MST
The AI Advantage? How Industries Are Applying AI in Assessment: Practice, Performance, and Psychometric Insights
Location: Sonoran Sky 1-3
Presenter:
Jinshu Li
– Amazon Web Services
Main Contact/Presenter:
Mamiko M. Ouazzani, CIA, CCSA
– The Institute of Internal Auditors
Test Development and Psychometrics
1:00 PM - 2:00 PM
MST
Ways to Improve Your Job Analysis Process: Engaging SMEs, Conducting Simultaneous Meetings, and Increasing Validation Survey Response Rates
1:00 PM - 2:00 PM
MST
Ways to Improve Your Job Analysis Process: Engaging SMEs, Conducting Simultaneous Meetings, and Increasing Validation Survey Response Rates
Location: Palm 3CD
Main Contact/Moderator:
Josh MacInnes, PhD
– PSI Services
Presenter:
Amy Grand, MSN, RN, ICE-CCP
– Board of Certification for Emergency Nursing (BCEN)
Presenter:
Becky Hanni
– Oncology Nursing Certification Corporation
Presenter:
Lindsey Green
Test Development and Psychometrics
2:15 PM - 3:15 PM
MST
Insights on Accreditation: Strategic and Practical Answers to Your Questions
2:15 PM - 3:15 PM
MST
Insights on Accreditation: Strategic and Practical Answers to Your Questions
Location: Sonoran Sky 5
Main Contact/Moderator:
Nancy T. Ahluwalia, MS, MBA (she/her/hers)
– Accreditation Services Council
Presenter:
Donald Balasa, JD, MBA
– American Association of Medical Assistants
Presenter:
Mihaiela R. Gugiu, PhD
– National Registry of Emergency Medical Technicians
Presenter:
Ashley Bardsley, ICE-CCP
– SeaCrest
Standards and Accreditation
2:15 PM - 3:15 PM
MST
Netwalking III: Fresh Air & Fresh Ideas in the Sonoran Desert
2:15 PM - 3:15 PM
MST
Netwalking III: Fresh Air & Fresh Ideas in the Sonoran Desert
Location: Sonoran Sky 4
Main Contact/Presenter:
Amanda Wolkowitz, Ph.D.
– Data Recognition Corporation, Inc.
Presenter:
Tara Myers, Ph.D., ICE-CCP
– American Nurses Credentialing Center
Presenter:
Sarah Schnabel, PhD, ICE-CCP
– American Board of Ophthalmology
Test Development and Psychometrics
2:15 PM - 3:30 PM
MST
I.C.E. Leadership Development Town Hall
2:15 PM - 3:30 PM
MST
I.C.E. Leadership Development Town Hall
Location: Canyon Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
3:45 PM - 4:15 PM
MST
Solutions Showcase with Momentive
3:45 PM - 4:15 PM
MST
Solutions Showcase with Momentive
Location: Sonoran Sky 6-8
General Session
3:45 PM - 4:15 PM
MST
Solutions Showcase with Prometric
3:45 PM - 4:15 PM
MST
Solutions Showcase with Prometric
Location: Sonoran Sky 1-3
General Session
3:45 PM - 4:30 PM
MST
Break in the Innovation Hall
3:45 PM - 4:30 PM
MST
Break in the Innovation Hall
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
3:45 PM - 4:30 PM
MST
Visit the I.C.E. Accreditation Station with your Accreditation Questions
3:45 PM - 4:30 PM
MST
Visit the I.C.E. Accreditation Station with your Accreditation Questions
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
3:45 PM - 4:30 PM
MST
Visit the I.C.E. Booth
3:45 PM - 4:30 PM
MST
Visit the I.C.E. Booth
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
4:30 PM - 5:30 PM
MST
A Whole New World for Credentialing: The Future of State Policy and Third-Party Data
4:30 PM - 5:30 PM
MST
A Whole New World for Credentialing: The Future of State Policy and Third-Party Data
Location: Palm 3AB
Presenter:
Terryn J. Batiste, MPA
– Houston Community College (HCC)
Presenter:
Marya Ryan
– Board of Certified Safety Professionals (BCSP)
Main Contact/Moderator:
Roy Swift
– Workcred, an affiliate of American National Standards Institute (ANSI)
Credentialing Innovations
4:30 PM - 5:30 PM
MST
Balancing act: Navigating testing accommodation challenges while preserving exam integrity
4:30 PM - 5:30 PM
MST
Balancing act: Navigating testing accommodation challenges while preserving exam integrity
Location: Sierra Ballroom
Main Contact/Presenter:
Debbie Bergtholdt
– Pearson VUE
Presenter:
Greg Anderson
– Pearson VUE
Business of Credentialing and Program Operations
4:30 PM - 5:30 PM
MST
From Policy to Practice: Effective Documentation for an Accredited Credentialing Exam
4:30 PM - 5:30 PM
MST
From Policy to Practice: Effective Documentation for an Accredited Credentialing Exam
Location: Sonoran Sky 1-3
Main Contact/Presenter:
Henry Yoo
– Ascend Learning
Presenter:
Matthew Scaruto
– Ascend Learning
Presenter:
Mandy Tallmadge
– Ascend Learning
Presenter:
Liz Samad
Standards and Accreditation
4:30 PM - 5:30 PM
MST
Going Global: Strategic Pathways to International Certification Success
4:30 PM - 5:30 PM
MST
Going Global: Strategic Pathways to International Certification Success
Location: Sonoran Sky 6-8
Main Contact/Moderator:
Kelly Quinn
– Holmes Corporation
Presenter:
Erica Brown
– ASIS International
Presenter:
Pete Etchells, M.Sc., PMP
– International Coaching Federation
Presenter:
Cathy Pavick
– International Facility Management Association
Marketing, Communications, and Program Growth
4:30 PM - 5:30 PM
MST
Journey Mapping for Certification Success
4:30 PM - 5:30 PM
MST
Journey Mapping for Certification Success
Location: Sonoran Sky 5
Main Contact/Presenter:
Christine D. Niero, PhD
– Professional Testing, Inc.
Presenter:
Anthony (Tony) A. Spicci, GISP, CGMP
– GIS Certification Institute
Presenter:
Natalie Judd
– Big Voice Communications, LLC
Marketing, Communications, and Program Growth
4:30 PM - 5:30 PM
MST
Looking Inside the Strategic Planning Process: A Practical Guide for Credentialing Leaders
4:30 PM - 5:30 PM
MST
Looking Inside the Strategic Planning Process: A Practical Guide for Credentialing Leaders
Location: Palm 3CD
Presenter:
Cynthia Allen, ICE-CCP
– SeaCrest Company
Presenter:
Kirstin McArthur
– Child Life Certification Commission
Main Contact/Presenter:
Mary Buday, ICE-CCP
– Child Life Certification Commission
Presenter:
Amanda Honeyman
Business of Credentialing and Program Operations
4:30 PM - 5:30 PM
MST
Update on Federal Legislation Opportunities and State Legislative Threats Impacting Licensure and Private Certification
4:30 PM - 5:30 PM
MST
Update on Federal Legislation Opportunities and State Legislative Threats Impacting Licensure and Private Certification
Location: Sonoran Sky 4
Main Contact/Presenter:
Nicole Steinberg, J.D.
– Pillsbury Winthrop Shaw Pittman LLP
Presenter:
Barbara Williams
– NBCOT
Business of Credentialing and Program Operations
5:30 PM - 6:30 PM
MST
Happy Hour in the Innovation Hall, sponsored by Momentive Software
5:30 PM - 6:30 PM
MST
Happy Hour in the Innovation Hall, sponsored by Momentive Software
Location: Arizona Grand Ballroom
General Session
5:30 PM - 6:30 PM
MST
Visit the I.C.E. Accreditation Station with your Accreditation Questions
5:30 PM - 6:30 PM
MST
Visit the I.C.E. Accreditation Station with your Accreditation Questions
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
5:30 PM - 6:30 PM
MST
Visit the I.C.E. Booth
5:30 PM - 6:30 PM
MST
Visit the I.C.E. Booth
Location: Arizona Grand Ballroom
Speaker:
I.C.E. Staff
– Institute for Credentialing Excellence
General Session
