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Monday, Nov 17th
1:00 PM - 4:00 PM MST
Creating Agile and Effective Internal Governance and Incident Response Structures
Presenter: Rachel R. Watkins Schoenig, JD – Cornerstone Strategies, LLC
Presenter: Allison Mulford, J.D., MBA, CIPP-E – Mulford & Associates, LLC
Presenter: Stephanie R. Dille, MBA – Meazure Learning
Presenter: Jennifer Ancona Semko, JD – Baker McKenzie
Business of Credentialing and Program Operations
Tuesday, Nov 18th
10:00 AM - 11:00 AM MST
Beauty and the SMEs: Wicked Strategies for Recruitment, Selection, and Engagement
Location: Sierra Ballroom
Presenter: Andrew W. Karle, ICE-CCP – Center for Nursing Education and Testing (C-NET)
Presenter: Kim Cohen – ISACA
Main Contact/Presenter: Pamela Ing, PhD, ICE-CCP – AANPCB
Presenter: Susan Davis-Becker, PhD – ACS Ventures
Business of Credentialing and Program Operations
Tuesday, Nov 18th
10:00 AM - 11:15 AM MST
From Ops to Offerings - Shifting Gen AI from helping teams to serving customers
Location: Sonoran Sky 6-8
Presenter: Chris Scandlen – Human Resources Certification Institute® (HRCI)
Main Contact/Presenter: Trushant Mehta, MCA, MCP, CSM, PMP – OpenEyes Technologies Inc
Presenter: Mike Sparling, MBA, MCP – Multi-Health Systems Inc.
Business of Credentialing and Program Operations
Tuesday, Nov 18th
10:00 AM - 11:15 AM MST
Trump Administration Impacts on the Credentialing Community: Evaluating Risks and Paths Forward on Diversity and Other Political Hot Potatoes
Location: Sonoran Sky 1-3
Main Contact/Presenter: Julia Judish, J.D. – Pillsbury Winthrop Shaw Pittman LLP
Presenter: Lillian Adele Foerster, MSN, APRN, CPNP-PC, ICE-CCP – Pediatric Nursing Certification Board
Business of Credentialing and Program Operations
Tuesday, Nov 18th
12:10 PM - 12:20 PM MST
From Frustration to Flow: Transforming the Test Registration Experience
Location: Ballroom Foyer
Main Contact/Presenter: Julia Crowley – ROC-P
Presenter: Christine Shupe, CAE – Veterinary Hospital Managers Association
Presenter: Kaisha Billings – ROC-P
Presenter: Steven Oxman – CTIPS
Business of Credentialing and Program Operations
Tuesday, Nov 18th
12:40 PM - 12:50 PM MST
ICE’s Research Think Tank: Using Research to Drive Strategy
Location: Ballroom Foyer
Main Contact/Presenter: Carla M. Caro, MA, ICE-CCP – ACT Education Corp.
Presenter: Todd Galati, CAE, CAE – Galati Consulting Services
Business of Credentialing and Program Operations
Tuesday, Nov 18th
1:00 PM - 2:00 PM MST
From Stress to Success: How are You Helping the Test Taker Journey?
Location: Sierra Ballroom
Main Contact/Presenter: Beth Kalinowski, MBA, SPHR, AMA-CPM, ICE-CCP, LFCA, CMQ/OE – PSI
Presenter: Elizabeth Feris – PSI Services
Presenter: Melissa Opp, MPH, MCHES, ICE-CCP – NCHEC
Business of Credentialing and Program Operations
Tuesday, Nov 18th
1:00 PM - 2:00 PM MST
Research or Roulette? How to Avoid High-Stakes Mistakes in Credentialing
Location: Sonoran Sky 5
Main Contact/Presenter: Brad S. Gillum, n/a – Willow Marketing
Presenter: Denny Smith – American Welding Society
Business of Credentialing and Program Operations
Tuesday, Nov 18th
1:00 PM - 2:00 PM MST
Safeguarding Credentialing Organizations in a Deregulatory Environment: Navigating Recent Executive Orders and Policy Shifts
Location: Sonoran Sky 6-8
Main Contact/Presenter: Wade B. Delk, Sr. – OpenEyes Technologies
Presenter: Donald Balasa, JD, MBA – American Association of Medical Assistants
Business of Credentialing and Program Operations
Tuesday, Nov 18th
4:30 PM - 5:30 PM MST
Balancing act: Navigating testing accommodation challenges while preserving exam integrity
Location: Sierra Ballroom
Main Contact/Presenter: Debbie Bergtholdt – Pearson VUE
Presenter: Greg Anderson – Pearson VUE
Business of Credentialing and Program Operations
Tuesday, Nov 18th
4:30 PM - 5:30 PM MST
Looking Inside the Strategic Planning Process: A Practical Guide for Credentialing Leaders
Location: Palm 3CD
Presenter: Cynthia Allen, ICE-CCP – SeaCrest Company
Presenter: Kirstin McArthur – Child Life Certification Commission
Main Contact/Presenter: Mary Buday, ICE-CCP – Child Life Certification Commission
Presenter: Amanda Honeyman
Business of Credentialing and Program Operations
Tuesday, Nov 18th
4:30 PM - 5:30 PM MST
Update on Federal Legislation Opportunities and State Legislative Threats Impacting Licensure and Private Certification
Location: Sonoran Sky 4
Main Contact/Presenter: Nicole Steinberg, J.D. – Pillsbury Winthrop Shaw Pittman LLP
Presenter: Barbara Williams – NBCOT
Business of Credentialing and Program Operations
Wednesday, Nov 19th
7:30 AM - 8:30 AM MST
...Or Will It Be Modality Door #3? A new approach to large-scale, on-demand group testing
Location: Sonoran Sky 5
Main Contact/Presenter: Joel Oliva, ICE-CCP – CCO Certification
Presenter: Marc Hone – CCO Certification
Business of Credentialing and Program Operations
Wednesday, Nov 19th
9:00 AM - 10:00 AM MST
Empowering Women in the Credentialing Industry: Continuing the Conversation
Location: Palm 3CD
Main Contact/Moderator: Holly Saraullo – Data Recognition Corporation (DRC)
Presenter: Alyssa Meyer, ICE-CCP – National Association for Healthcare Quality (NAHQ)
Presenter: Robin Jenkins, CAE, ICE-CCP – The National Board of Surgical Technology and Surgical Assisting
Presenter: Johnna Gueorguieva, Ph.D., ICE-CCP, CAE – Dental Assisting National Board
Business of Credentialing and Program Operations
Wednesday, Nov 19th
9:00 AM - 10:00 AM MST
I DO-Inclusivity, Diversity & Opportunity: Transitioning to new federal guidelines, a facilitated discussion on challenges, engagement & opportunities
Location: Sierra Ballroom
Presenter: Sam Evans, MBA, CAE, ICE-CCP – International Association of Accessibility Professionals
Moderator: Glenna Tinney, MSW, ACSW, DCSW – National Board for Respiratory Care
Presenter: Mark Franco, JD, ICE-CCP – Rimon PC
Presenter: Delmar Lee, PhD, CDE – Society for Diversity, Institute for Diversity Certification
Main Contact/Presenter: Avis D. Bullard, MS, ASQ-CSSBB – Board of Pharmacy Specialties
Business of Credentialing and Program Operations
Wednesday, Nov 19th
9:00 AM - 10:00 AM MST
The Business of Certification in 2050: Are You Ready?
Location: Sonoran Sky 1-3
Main Contact/Presenter: Lenora G. Knapp, PhD, PhD – Knapp & Associates International
Presenter: Liberty J. Munson, PhD, Industrial/Organizational Psychology, Quantitative Psychology, Human Resource Management – Microsoft Worldwide Learning
Business of Credentialing and Program Operations
Wednesday, Nov 19th
9:00 AM - 10:00 AM MST
The Certification Market Playbook: Adoption, Retention & Growth Strategies
Location: Palm 3AB
Main Contact/Presenter: Brodie Wise, PMP – ITS
Presenter: Pamela Ing, PhD, ICE-CCP – AANPCB
Presenter: Lavina Harless, MSW, LCSW – ASWB
Business of Credentialing and Program Operations
Wednesday, Nov 19th
10:30 AM - 11:30 AM MST
Creating a Delightful Testing Experience: Strategies to Reduce Anxiety While Preserving Validity
Location: Sonoran Sky 6-8
Presenter: Pat Hughes, PMP – ITS
Presenter: Laura M. Williams, PhD – Western Governors University
Main Contact/Presenter: Brodie Wise, PMP – ITS
Business of Credentialing and Program Operations
Wednesday, Nov 19th
10:30 AM - 11:30 AM MST
What’s In Your Quality Improvement Toolbox? Enhancing certification operations through root cause analysis, collaboration and change management.
Location: Palm 3CD
Main Contact/Presenter: Joy Daquila-Casey, MS, CPHQ, CAE – American Nurses Credentialing Center
Presenter: Brittany Waldron, RN, MSN, NE-BC – American Nurses Credentialing Center
Business of Credentialing and Program Operations
Wednesday, Nov 19th
2:00 PM - 2:10 PM MST
Alive and Well at 100: Lessons Learned from a Century of Osteopathic Certification
Location: Ballroom Foyer
Main Contact/Presenter: Eden Racket – American Osteopathic Association
Presenter: Chaunessie Baggett, n/a – American Osteopathic Association
Business of Credentialing and Program Operations
Wednesday, Nov 19th
2:30 PM - 3:30 PM MST
Public Perspectives on the Value and Future of Credentialing
Location: Sonoran Sky 5
Main Contact/Moderator: Mark Bertler, CAE – I.C.E. Board of Directors
Presenter: Kathleen C. Ruff, M.B.A. – American Board of Emergency Medicine
Presenter: Margaret Lyons, ICE-CCP – Casualty Actuarial Society
Presenter: Brett P. Foley, n/a – National Board of Examiners in Optometry
Business of Credentialing and Program Operations
Wednesday, Nov 19th
2:30 PM - 3:30 PM MST
The New Future of Credentialing
Location: Sonoran Sky 1-3
Main Contact/Presenter: Bill West, MBA, ICE-CCP – Space Workforce Institute
Presenter: Denise Roosendaal, FASAE, CAE – Institute for Credentialing Excellence
Presenter: Terri Hinkley, EdD, MBA,BScN, RN, CAE – National Association of School Nurses
Presenter: Andre Allen, MBA, GPHR
Business of Credentialing and Program Operations
Wednesday, Nov 19th
3:45 PM - 4:45 PM MST
Leading Credentialing Forward: CEO Insights on Trends, AI, and Culture
Location: Sierra Ballroom
Main Contact/Moderator: Josh Bowers, ICE-CCP – PSI Services
Presenter: Robin Jenkins, CAE, ICE-CCP – The National Board of Surgical Technology and Surgical Assisting
Presenter: Janie Schumaker, ICE-CCP – BCEN
Presenter: Melissa R. Nosik, PhD, BCBA-D, ICE-CCP, SHRM-SCP – Competency & Credentialing Institute
Business of Credentialing and Program Operations
Wednesday, Nov 19th
3:45 PM - 4:45 PM MST
Online proctoring: Putting the genie back in the bottle
Location: Palm 3AB
Moderator: Thomas Locke – Pearson VUE
Main Contact/Presenter: Harry Samit, MPA – Pearson VUE
Presenter: Mamiko M. Ouazzani, CIA, CCSA – The Institute of Internal Auditors
Business of Credentialing and Program Operations
Wednesday, Nov 19th
3:45 PM - 5:00 PM MST
How Do You Measure Up? A Look at Credentialing Team Structures Across the Industry
Location: Palm 3CD
Main Contact/Presenter: Craig Pavitt, I.C.E. Specialist – PSI Solutions LLC
Presenter: Krystina Davidson, ICE-CCP – ISACA
Business of Credentialing and Program Operations
Thursday, Nov 20th
7:30 AM - 8:30 AM MST
Education and Credentialing Partnerships: Time to Get Separate Bedrooms or Make a Bed and Sleep in It?
Location: Sonoran Sky 6-8
Main Contact/Moderator: Maria Incrocci, PhD, RPh – Meazure Learning
Presenter: Laura A. Coons, ICE_CCP, CLSSGB – National Inspection Testing & Certification, Corp.
Presenter: Debbie Slutzky, ICE-CCP – Certification Board of Infection Control and Epidemiology
Presenter: Bailey Tinkle
Business of Credentialing and Program Operations
Thursday, Nov 20th
9:00 AM - 10:00 AM MST
Cool, Calm, Credentialed: Your Path to ICE-CCP Certification
Location: Palm 3CD
Presenter: Cynthia Allen, ICE-CCP – SeaCrest Company
Presenter: Vita Greco, ICE-CCP – Professional Testing Corporation
Main Contact/Presenter: Kelly Zhao, ICE-CCP – CFA Institute
Business of Credentialing and Program Operations
Thursday, Nov 20th
10:15 AM - 11:15 AM MST
Certification Through the Lens of Product Management: An Interactive Discovery Session
Location: Sonoran Sky 5
Main Contact/Presenter: Casey Kearns – Pearson VUE
Presenter: Melissa R. Nosik, PhD, BCBA-D, ICE-CCP, SHRM-SCP – Competency & Credentialing Institute
Presenter: Melissa McKewen – CC Institute
Business of Credentialing and Program Operations
Thursday, Nov 20th
10:15 AM - 11:15 AM MST
Innovation Under Constraint: Doing More with Less
Location: Sonoran Sky 4
Main Contact/Moderator: Daniel H. Breidenbach, PhD, PhD, ICE-CCP – PSI
Presenter: Tony Ellis, MSEd, CAE, ICE-CCP – Oncology Nursing Certification Corporation (ONCC)
Presenter: Sarah Blossom, ICE-CCP – Institute for Healthcare Improvement
Business of Credentialing and Program Operations
Thursday, Nov 20th
10:15 AM - 11:15 AM MST
The Power of Words: Customizing Appeals and Disciplinary Processes to Meet Organizational Needs
Location: Palm 3AB
Presenter: Mark Franco, JD, ICE-CCP – Rimon PC
Presenter: Khunteang Pa – Pharmacy Technician Certification Board
Main Contact/Presenter: Mai-Linh King, BCBA, CPTM – Competency & Credentialing Institute
Business of Credentialing and Program Operations